Terms and Policy





SECTION 1 • Email and Privacy

Between ELLANYLEA.COM "Us" and The Client "You":

EMAIL POLICY

usy thriving, no time for spam or misuse of your email. If you hear from us, it's because you opted in to one of our freedom tools, programs or blogs. Feel free to use the Unsubscribe or manage subscription link at the bottom of any email.

PRIVACY POLICY

All your information is kept secure and strictly confidential. Only paid professional members of our team have access to your enrollment information to support your login and learning experience. None of them have access to your credit card information.


SECTION 2 • Coaching Agreement

Between Ellany Lea "I" and The Client "You":

PRINCIPLES

Coaching/Mentoring provides the clarity, structure, and insights to transform your dreams into reality, based on your unique soulprint and life values. The more specific your goals and the more consistent your follow-through, the more value you'll receive.

Coaching/Mentoring is a shared experience and responsibility. I will always put in 100%. Always. No matter what. When you also put in 100%, always, no matter what, you’ll receive 200% return on investment.

CONFIDENTIALITY

All Coaching/Mentoring sessions and digital communication are held strictly confidential and will not be divulged to any third party, unless ordered by a court of law. As a Professional Certified Coach (PCC), I uphold the Code of Ethics of the International Coaching Federation (ICF).

DESIGNED PARTNERSHIP

All coaching/mentoring sessions are pre-scheduled. In case of emergencies, 1-on-1 sessions can be rescheduled with 24 hours notice (otherwise you lose the session). Group sessions cannot be rescheduled, but are recorded for you to watch.

Growth means leaping outside your comfort zone, repeatedly. I ask for permission to be direct and truthful with you, for your greatest inner peace, creative joy and lifestyle freedom. Please ask for what you need, so that we can design and redesign our Coaching/Mentoring partnership on an ongoing basis.

For clients going through CTI's certification program (CPCC), all 45min sessions will be extended to 60min.

 

PAYMENTS

Once enrolled into a 1-on-1 or group program, all payments, including payment instalments, must be honoured.

All payments for programs, whether in-person or online, are non-refundable.

All payments for products, whether physical or digital, are non-refundable.

Should an emergency occur, you can transfer your payment(s) as credit for other programs or products, upon mutual agreement with Ellany Lea.

All electronic payments are securely processed by Stripe Inc.